Frequently asked questions
When will my order ship?
All orders are processed within 48 business hours of the order being placed, and will be shipped on the next business day. Processing times are in addition to shipping times. Please contact porthercegnovi at [email protected] if you need an item by a certain date before placing your order. We will help you choose the option that will get to you in the time needed.
See shipping options below:
Standard shipping is shipped via USPS and typically takes 5-7 business days for delivery after an order has been processed.
Priority USPS - Typically takes 3-5 days for delivery after an order has been processed (depends on your location) Please note that USPS priority is not a guaranteed 2-3 day delivery.
UPS Ground - Typically takes 3-5 days for delivery after an order has been processed (depends on your location) Please note that UPS ground is not a guaranteed 2-3 day delivery.
UPS 3 Day Select - Guaranteed 3 day delivery after order has been processed. Does not include weekends.
UPS 2nd Day Air - Guaranteed 2 day delivery after order has been processed. Does not include weekends.
UPS Next Day Air - Guaranteed next day delivery after order has been processed. Does not include weekends and Saturday delivery. Please note if you place your order on Thursday, it will be shipped Friday and delivered Monday.
**Please be aware Priority Mail Express is a 1-2 day delivery service AFTER processing times. It is not an overnight delivery service. With USPS having labor shortages, we recommend purchasing UPS overnight or 2nd day air.
Estimated dates for Standard Shipping, Priority USPS and UPS ground at checkout are estimations and do not include processing times.
What size should I get?
All products have item specific size recommendations. Please review size & fit guide as well as any applicable charts.
Here are some helpful clarifications to the size and fit guide:
- True to size: this is stated when the items fit true to size based on the size recommendations (Small 0-4, Medium 4-8 etc)
- If you are in between sizes you can generally size up or size down based on how you want an item to fit. If you would like it to fit more fitted size down, more loos size up. Ex: you are a size 8 you can size down to a medium if you want it more fitted or size up to a large if you would like more of a loose fit.
- When an item is an "oversized fit" please note you can size down if you want it less oversized.
**All of our bodies are beautifully different. While we try and provide accurate sizing recommendations and information, online ordering can be tricky. If you need help choosing a size, please feel free to reach our via social media @porthercegnovi or customer service at [email protected]